What We Collect and Why
When you register, we collect your name, email address, phone number, and the payment method you use — bKash, Nagad, or Rocket. Each time you fund your account, our payment processor records the transaction reference and wallet number to verify the transfer and match it to
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your account. We do not store your full mobile banking PIN or password. We also collect device identifiers, IP address, and session data to keep your account secure and detect unusual login activity. If you contact our support team, that conversation is logged against your account.
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We retain personal data only as long as your account is active or as required by applicable law in your jurisdiction. You can request a copy of your data or ask us to delete it by writing to our support channel — details are in the
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contact section below. Availability of this service depends on your local law and eligible regions; if access is restricted where you are, this policy still governs any data we already hold.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.